Refund policy

You may return any piece within 14 days of delivery. It must be unworn, unwashed and in its original condition, with all labels and accessories attached. Pieces personalised for you cannot be returned.

How to return

Log in to your Bluemarble account, select the order and the piece, choose a reason and click "Request return". You can also email shop@bluemarbleparis.com with your order number. We confirm by email within one working day and send you a prepaid return label. Please send the piece back within 14 days of our confirmation.

Return shipping

Return shipping is covered by Bluemarble; use the prepaid label we send you. Parcels sent another way are at your cost and risk.

Refunds

Once we receive and check the piece, we refund the price to your original payment method within 14 days. Your bank may take a few days more to show it. Pieces that do not meet the conditions above are returned to you and not refunded.

Outside the European Union

Import duties paid on the original delivery are not refunded by us; they can usually be reclaimed from your customs authority. Mark the return parcel "returned goods" on the customs form; any duties charged on a return that is not marked this way are deducted from the refund.

Exchanges

To exchange a size or colour, request a return as above and tell us the piece you would like instead. We ship the new piece once the return reaches us; outside the EU, any duties on the new piece are payable before it ships.

Faulty pieces

If a piece arrives damaged or has a fault, email us with a photo and your order number and we will arrange the return and a replacement or refund at our cost.