Returns & Refunds

Returns

Return shipping costs are fully covered by BLUEMARBLE. We will provide you with a prepaid return label to send your item back to us. 

Terms: 
- Returns are accepted within 14 days of delivery to your address. After 14 days, refunds cannot be issued.

- Items must be unused and in their original condition, with all accessories and labels attached.

How to Request a Return:

- Log in to your Bluemarble account.

- Select the order and the item to return.

- Choose the reason for return.

- Click “Request Return”. 

- After evaluation, you will receive approval or refusal via email. When approved, we will send you a prepaid return label you can use to send the order back to us.

- Follow the instructions provided to complete your return.

Refunds:

Once your return is received and inspected, you will be notified by email. Approved refunds will be processed to your original payment method within a few days.

Policy Compliance:
Returns not meeting these conditions will not be accepted.

For assistance, contact shop@bluemarbleparis.com.